Problem solving methodologies - 5
The Six Sigma methodology has two components: the strategy and the tactic. The strategic component is the Business Process Management (BPM) and one of the tactic components is DMAIC: Define, Measure, Analyse, Improve, Control. To apply the continuous improvment to already existing processes Six Sigma has a “work horse tool”: the DMAIC. Each step of the DMAIC process is required to ensure the best possible results from Lean Six Sigma projects. When new products or new processes must be created within a Six Sigma project, another tool is used, the DMADV: Define, Measure, Analyse, Design, Verify. DEFINE the customer, the CTQ - Critical to Quality issues, the business involved. MEASURE the performance of the business process involved. ANALYSE the data collected and processes to identify the root cause of defects and opportunities for improvement. IMPROVE the target process by design solutions to fix and to prevent problems. CONTROL the improvements to keep the process on the new course.