Zappos

Customer Happiness Creates Profitable Business

submitted by Luca Leonardini on September 2012

Business leaders quite often don’t see the connection between creating the intangible of the employee happiness with creating the tangible of financial profits in their business.

We don’t have to choose between inspired employees and sizable profits: we can have both. In fact, inspired employees quite often help to make sizeble profits.

Chip Conley, is the founder of Joie de Vivre Hospitality, CEO of Joie de Vivre Hotels. What’s needed is a change in mindset, that profit is result of two forces:

Happy employees + Happy customers = Profitable Business Zappos isn’t a one time phenomenon and it clearly shows that business can be driven by "happiness".

read more
ZapposJoie de Vivre HotelsChip ConleyCustomer HappinessUXCustomer ExperienceFinancial ProfitsProfitable Business
read more
.
Add comment

Delivering "Wow!" To Customers

submitted by Luca Leonardini on March 2012

Delivering outstanding customer experience, "Wowing!" customers through service was initially a business objective at Zappos. Now, thanks to Zappos, it has become a worldwide movement with a dedicated web site.

  1. Be Humble
  2. Be Passionate And Determined
  3. Do More With Less
  4. Build A Positive Team And Family Spirit
  5. Build Honest And Open Relationships With Communication
  6. Pursue Growth And Learning
  7. Be Adventurous Creative And Open Minded
  8. Create Fun And A Little Wierdness
  9. Embrace And Drive Change
  10. Deliver Wow Through Service
read more
ZapposCore valuesCustomer ExperienceDelivering Happiness
read more
.
Add comment