Strategic consulting

My book shelf

Slingshot   Slingshot, re-imagine your business, re-imagine your life, by Gabor George Burt
FIND YOUR NEXT   Find Your Next, by Andrea Kates
  Betterness: Economics for Humans, by Umair Haque
  Delivering Happiness, a path to Profits, Passion and Purpose, by Tony Hsieh
  The Progress Principle. Using small wins to ignite joy, by Teresa Amabile
  Enchantment, the art of changing hearts, minds and actions, by Guy Kawasaki
  The Thank You Economy, by Gary Vaynerchuk
  The New Capitalist Manifesto. Building a disruptive better business, by Umair Haque
  Why now is the time to CRUSH IT! Cash in on your passion, by Gary Vaynerchuk
Lean Thinking   Lean Thinking, by James P. Womack
George Eckes, The Six Sigma Revolution   The Six Sigma Revolution, by George Eckes
Successful Project management   Successful Project Management, by Rosenau and Githens
Project management   Project Management, by Prof. Harold Kerzner
Handbook of Project Management   The handbook of Project Management, by Trevor L Young

4 Customer-focused strategies

Adopting Customer-focused strategies in one of the different company areas (Management, Communication Governance, ICT) means that the company wants to provide the most outstanding Customer experience to each and everyone of its Customers. The Customer satisfaction becomes the highest interest of the company and the whole organization is oriented to continuously improve the quality of its services or products and to improve the efficiency of all its processes (internal and external, production and business). The four strategies and the related possible projects illustrated in the SlideShare presentation are:

  • Lean Six Sigma
  • Job Definition Format
  • Brand Communication
  • Content Management

The basic common denominator of all these four strategies is to make sure that the Customer experience will always be outstanding.