Delivering Happiness

Happy Planet Index

What does it mean for an economy to be "healthy"? Consider, for a moment, a few very different numbers.

9.8% of adults strongly agree that their life is close to their ideal. 19% of adults strongly agree that they are satisfied with their life. 21% of adults strongly agree that their life has a clear sense of purpose. 30% of adults strongly agree that on most days they feel a sense of accomplishment from what they do.

Surprised? What about these figures?

20% of the world’s population is undernourished. Over 5 million children die every year from malnutrition. More than 11 million children die every year from preventable diseases, like malaria and diarrhea. Half the world’s population lives on less than $2 a day. Over a billion people have no access to safe, fresh water. There are 27 million slaves in the world.

Umair Haque suggests that “if business as usual can’t solve any of the above, then just what the heck is it good for?” I believe that if business isn't good enough for the people, for the society, for the environment and most recently isn't good for economies, shareholders or prosperity we all have HUGE opportunities (personally and professionally) to build a better and more sustainable future.

Meaningful and Human Economy

Bob Kennedy speech on GNP

Yet the gross national product does not allow for the health of our children, the quality of their education or the joy of their play. It does not include the beauty of our poetry or the strength of our marriages, the intelligence of our public debate or the integrity of our public officials. It measures neither our wit nor our courage, neither our wisdom nor our learning, neither our compassion nor our devotion to our country, it measures everything in short, except that which makes life worthwhile. And it can tell us everything about America except why we are proud that we are Americans.

Remarks of Robert F. Kennedy at the University of Kansas, March 18, 1968 More than forty years ago during the famous speech at the University of Kansas at Lawrence on Gross National Product, Bob Kennedy pointed out the limits and the dangers of an economic vision which does not consider what really matters and what really counts in terms of human prosperity.

Delivering "Wow!" To Customers

Delivering outstanding customer experience, "Wowing!" customers through service was initially a business objective at Zappos. Now, thanks to Zappos, it has become a worldwide movement with a dedicated web site.

  1. Be Humble
  2. Be Passionate And Determined
  3. Do More With Less
  4. Build A Positive Team And Family Spirit
  5. Build Honest And Open Relationships With Communication
  6. Pursue Growth And Learning
  7. Be Adventurous Creative And Open Minded
  8. Create Fun And A Little Wierdness
  9. Embrace And Drive Change
  10. Deliver Wow Through Service