Problem solving methodologies - 3
Classical approach with the main team problem solving steps IDENTIFY business or customer problem and select one using one of more of these tools: brainstorming, check sheets, PDCA, customer feedback, pareto charts, process flow. DEFINE the problem and reduce it to smaller units so as to solve them one by one using these tools: fishbone diagrams, chech sheets, VSM, systematic troubleshooting, Pareto and process flow diagrams. INVESTIGAGE the problem collecting all sort of data and facts. ANALYZE the problem to find all the possible causes and prioritize them: brainstorming, check sheets, fishbone diagrams, Pareto and process flow diagrams, systematic troubleshooting, DOE, hypothesis testing. SOLVE the problem by chosing from the solutions available those with the greatest organizational benefit: obtain approval and support from the management and start with implementing the solution. CONFIRM the results making sure that problems stay fixed, collecting and keeping record of the implemented solution.